Order Changes & Exchanges Before finalizing your order, make sure to double-check all the details like quantity. Unfortunately, we can’t accept returns or exchanges if there’s a mistake with the selection, like item type, size, design, or address. If you spot an error, you have 6 hours from placing your order to cancel and reorder it correctly. If you have any doubts before placing your order, feel free to reach out to us. We’re here to help!
Canceling Orders You can cancel your order within 6 hours of placing it. After that, your order may already be processed or on its way. Please note: To cancel, just email us at [email protected].
Return Window You have 30 days from the date your order arrives to return an item. After that, the order is considered accepted, and we can’t process any refunds.
Conditions for Returns Item is damaged or broken Received something different from what you ordered The size or material doesn’t match what was ordered Incorrect product was sent The item doesn’t match its description
Condition of Items for Return Items must be unused, unwashed, and in their original packaging. No alterations or wear on the items. Defects should be our error, not caused by customer mishandling. Original tags must still be attached. Minor issues (like stray threads) don’t qualify for returns.
What You’ll Need for a Refund Shipping label/receipt Proof of purchase Photos showing any defects Screenshots of relevant emails
How the Return & Refund Process Works Send your refund request with all the necessary details to [email protected]. Our team will review and get back to you within 2-3 business days. You’ll receive instructions based on your specific case. Please note: refunds are only processed if the return is eligible.
Return Shipping Costs You’ll be responsible for the return shipping fees, but don’t worry — we won’t deduct this from your refund.
Refund Processing Time Once we get your returned item, it may take up to 2 business days to process it. We’ll notify you via email and issue your refund, including any original shipping fees.
Waiting for Your Refund? Double-check your bank details. Contact your credit card company since processing times can vary. Refunds usually show up in 10-15 days depending on your card provider’s policies. If you still haven’t received your refund after this, email us at [email protected], and we’ll get back to you within 2-3 business days.
Important Notes Our return policy is valid for 30 days from the date you receive your order. After this, no returns or refunds can be processed. Returns are free of extra fees, aside from the cost of return shipping. We’re not responsible for any items lost or damaged during return shipping or for returns made without prior communication.
